Returns Policy

Any item can be exchanged for another product or credit note if it is returned within 14 days of purchase and was purchased at full price. To be eligible for an exchange, the item must be unused and in the same condition that you received it. The item must also be in the original packaging. Shipping costs to return the item to Imaginationation are the responsibility of the customer and are non-refundable. Unfortunately we do not offer refunds for a 'change of mind'.

All returns, exchange and faulty queries are to be directed to: itsyour@imaginationation.com.au

In your email, please be sure to include your order number. If your items were a gift please ask for the receipt, and forward a copy of the receipt to us, if the gift was ordered online through us an order number will do.

We will notify you once your item has been received. When returning goods we recommend using a tracked service.