Question 1

Where is Imaginationation Located?

Accepted Answer

Imaginationation is located at Chadstone Shopping Centre in Melbourne. Imaginationation is an external building by the One Middle Road entry, behind Chemist Warehouse and Rebel Sport and the outdoor carpark. Open every day from 9:00am – 5:30pm. Free parking is available at Chadstone.

Question 2

What is the price?

Accepted Answer

Entry prices ranges from $10 - $40 depending on the time and day of your visit to Imaginationation Chadstone, go to our pricing page for more information.

All adults are ticketed as every guest is part of the experience. Imaginationation is a beautifully designed shared experience. With ST.ALi coffee, Sparkling and chilled water taps, ample seating to sit and view your children and we cap our entry numbers to protect the space, the energy, and every kid's safety inside it. The whole venue is designed to feel calm, beautiful and just-busy-enough — adult tickets help us keep it that way.

If you find yourself coming often, annual memberships are available and offer a lovely way to make visits part of your weekly rhythm.Memberships include complimentary adult access.

Question 3

Can I BYO food and snacks?

Accepted Answer

We kindly ask that no outside food or snacks are brought into the venue. This helps us take care of children and adults with allergies and food intolerances, which we treat with real care.

The good news is there’s plenty here to enjoy. Imaginationation offers a fresh, nourishing menu for both children and adults, with options that feel familiar and comforting. We prepare our signature smoothies, sandwiches, pizza slices, fruit and veggie cups, and wholesome bowls fresh every day.

For babies and toddlers, we also provide food from Pure Harvest, a trusted baby food brand designed for tiny little appetites.

Question 4

How does a membership work?

Accepted Answer

A membership is created for one child and sits under their name. It includes entry for that child and their accompanying carer each visit.

It’s designed for regular, relaxed visits about once a week for 1 to 2 hours, over the course of 12 months. Along the way, members also receive a range of special perks to make each visit feel a little more rewarding.

Question 5

Is the membership interchangeable?

Accepted Answer

Each membership belongs to one child and can’t be shared or transferred between siblings or relatives.

However, any single parent, relative or carer can attend with the child, which keeps things flexible for everyday life.

Question 6

Can I add an additional child to the membership?

Accepted Answer

Yes, absolutely. Siblings can be added at a reduced rate. You can view the current pricing by selecting “Book Now” in the website header.

Question 7

How often can I visit with the membership?

Accepted Answer

Members are welcome to visit once a week for 12 months, making it easy to build a gentle, familiar routine.

Question 8

Can I have my child's party at Imaginationation?

Accepted Answer

Yes!We’d love to host it. Imaginationation parties at Chadstone Shopping Centre are designed to be joyful, playful, and full of energy. You can find availability and package details on our party page.

Question 9

Do you offer low sensory times?

Accepted Answer

Yes. We offer dedicated low sensory sessions at selected times to support children who benefit from a calmer environment. Please check our website for the current schedule.

Question 10

Can I pay with cash at the venue?

Accepted Answer

Imaginationation is a cashless venue, so we don’t accept cash. Payments are made by card or digital methods when you arrive.It's simple, quick, and easy for busy hands and busy days.

Question 11

Do you offer your space for collaborations/product launches and photoshoots?

Accepted Answer

Yes, we do. For collaborations, product launches, or photoshoots, please get in touch at itsyour@imaginationation.com.au.

FAQs

FAQs