IMAGINATIONATION — PRIVACY POLICY

Effective Date: 20 November 2025
All references to “IMAGINATIONATION”, “we”, “us”, “our” refer to Imagination Nation Pty Ltd, ABN 55678395376, trading as IMAGINATIONATION, located at 1341 Dandenong Road, Chadstone, Victoria 3148, Australia.
IMAGINATIONATION is committed to providing high-quality services to you, and this Privacy Policy outlines our ongoing obligations regarding how we collect, use, store, and manage your Personal Information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way organisations handle Personal Information and ensure transparency, security, and accountability in the management of your data.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/

1. What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples include:
    •    Names
    •    Postal and residential addresses
    •    Email addresses
    •    Phone numbers
    •    Date of birth
    •    Payment or transaction records
    •    Photographs or CCTV footage
We collect Personal Information in various ways, including:
    •    Through our website: www.imaginationation.com.au
    •    Via email or phone
    •    Over the counter at IMAGINATIONATION
    •    Through the Roller booking system or other authorised platforms
    •    From cookies and analytics tools
    •    From publicly available sources
    •    From third-party service providers
    •    From social media interactions
    •    Through CCTV recording for safety and security
We do not guarantee the policies or practices of third-party websites or services linked from our platforms.
Primary purposes for collection
We collect your Personal Information in order to:
    •    Provide our services to you
    •    Manage your bookings, memberships, parties, and events
    •    Communicate important updates regarding your visit
    •    Process payments and issue tax invoices
    •    Improve customer experience and venue operations
    •    Provide marketing updates and promotional offers (you may opt out at any time)
    •    Support safety, security, and operational monitoring through CCTV
Secondary purposes
We may also use Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use (e.g., customer support, analytics, operational improvements).
When collecting Personal Information, where appropriate, we will explain why we are collecting it and how it will be used.

2. Sensitive Information
Sensitive Information refers to details such as:
    •    Racial or ethnic origin
    •    Political opinions
    •    Religious or philosophical beliefs
    •    Membership of professional or trade associations
    •    Criminal history
    •    Health information
We only collect Sensitive Information where:
    •    It is necessary for the primary purpose
    •    It is directly related to the primary purpose
    •    You have provided explicit consent
    •    It is required or authorised by law

3. Third Parties
Where reasonable and practicable, we collect your Personal Information directly from you.
In some cases, we may receive information from third parties—for example:
    •    Booking platforms
    •    Payment processors
    •    Marketing providers
    •    Social platforms
    •    Contractors assisting us in delivering services
In such cases, we take reasonable steps to ensure you are aware of any information provided to us by third parties.

4. Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
    1    To third parties where you have consented (explicitly or implicitly)
    2    To service providers assisting us with operations such as:
    ◦    Booking management
    ◦    Payment processing
    ◦    Marketing
    ◦    IT and cloud storage
    ◦    CCTV and security
    3    Where required or authorised by law, including:
    ◦    Law enforcement requests
    ◦    Health and safety obligations
    ◦    Regulatory authorities
We do not sell or rent your Personal Information for commercial gain.

5. Security of Personal Information
We store your Personal Information in a manner that reasonably protects it from:
    •    Misuse
    •    Loss
    •    Unauthorised access
    •    Modification
    •    Disclosure
This includes digital and physical safeguards such as:
    •    Secure servers
    •    Encrypted transactions where relevant
    •    Access controls
    •    Staff confidentiality obligations
    •    CCTV security systems
When Personal Information is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify it.
Most Personal Information will be retained for a minimum of 7 years to meet legal, tax and operational requirements.

6. Access to and Correction of Personal Information
You may request access to the Personal Information we hold about you and request corrections if the information is:
    •    Inaccurate
    •    Outdated
    •    Incomplete
Requests must be made in writing.
IMAGINATIONATION does not charge a fee for access requests. However, an administrative fee may apply for providing a physical or electronic copy of your records.
Identification may be required before releasing information to ensure your privacy is protected.

7. Maintaining the Quality of Personal Information
We take all reasonable steps to ensure your Personal Information is:
    •    Accurate
    •    Complete
    •    Up-to-date
If you discover that any information we hold is inaccurate or outdated, please notify us as soon as possible so we can correct our records.

8. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on our website.

9. Privacy Policy Complaints & Enquiries
If you have any enquiries or complaints regarding our Privacy Policy, please contact us:
Imagination Nation Pty Ltd
1341 Dandenong Road
Chadstone, Victoria 3148
Australia
Email: hello@imaginationation.com.au
Website: www.imaginationation.com.au

We will respond to your enquiry as soon as reasonably practicable.